FAQs FOR BUSINESS

Here are some common questions we're asked.

If you can't find the answer your looking for, contact us!

 

Placing an Order:

  • How do I place my first order?
    • Easy! First, click on the FOR BUSINESS tab, that will bring you to our Bulk Pricing options. As your quantity increases, so does your savings.
    • Once you've found a product you want to order, click the "Upload Your Photos" button and customize your product. Follow the directions on the product page and if you get stuck, contact us! 
      • Our live chat is available Monday - Friday 9am-5pm EST
      • Or email us at contact@acrylipics.com
  • How do I use my desktop computer to order photos that are on my phone?
    • If you have your desired photos on your phone, you can always place your order directly from your phone. Our website is set up to be easy to navigate on your mobile device as well. 
    • However, if you want to place your order on your desktop, you'll first need to transfer your photos that are on your mobile device onto your computer which you can do one of two ways...
      • The easiest way would be to email the photos to yourself. Then open the email on your desktop computer and download the photos from your email.
      • Or you can plug your phone into your computer and transfer the photos that way. Depending on the phone that you have, this process may vary.
  • What image file works best for your digital printing?
    • We recommend uploading high resolution files (at least 1MB in size or 300 DPI). We accept most digital files, but we recommend uploading either a .PNG, .JPG, or .TIFF file for the best results.
  • How can I be sure your printers will print the correct colors for my design / logo? 
    • Our color profiles are industry standard, however, there can be some variations depending on the file of your image and the design. To ensure a more accurate color match, contact us and our design department will work with you directly. 

Shipping & Tracking:

  • How do I check the status of my order?
    • Please note that it takes us at least 2-3 business days to create a custom order. HOWEVER, for large bulk orders, it could take us several weeks. Please contact us for a more accurate turnaround time for your specific order.
    • Once your order has been shipped, we will send you an email with a shipping tracking number so you can follow your package until it arrives to its destination. 
    • If you would like to check the status of your order, please contact us directly and we'll be happy to assist you!
      • Live chat with us Monday - Friday from 9am-5pm EST
      • Or send us an email to contact@acrylipics.com
  • How do I change the shipping address if I have already placed my order?
    • If you need to change anything about your order after it has already been placed, please contact us immediately. 
    • Live chat with us Monday - Friday from 9am-5pm EST
    • Or send us an email to contact@acrylipics.com
  • Can I ship to two different addresses?
    • Each order must ship to one address. We are unable to split up an order and ship to two different locations. If you would like to ship to two different locations, please place two separate orders for the respective addresses. 
Based on 4979 reviews
94%
(4658)
4%
(178)
1%
(73)
1%
(32)
1%
(38)

I am in love with these. The edges are great and the dust covers are beautiful.

Beautiful edition. Can’t wait for Iron Flame!

Beautiful editions. Incredible attention to detail. Packed in great and fun boxes.

They’re beautiful but a couple of my dust covers are damaged

This set is GORGEOUS!!! It arrived before Christmas, just like it said it would. It was in perfect, pristine condition and I could not be happier. This may be the most beautiful set of books I own aside from my Bridgerton Illumicrate. I do wish it had end paper art work for the price, but overall I cannot complain. Love it!

They are beautiful. I almost cried looking at them so I know my wife will cry when she sees them .

Omg these are so pretty! They came just on time. I can’t get over how beautiful they are 😍😍😍😍😍😍

Love it

Every time I can open a special box is absolute happiness. I love the quality, the time they put into these releases. I can't say enough about CC's foiling, and ACOTAR's edge painting and overlays are a hit.

Beautiful books!

These are so wonderful to look at and I love having the full Sarah J Maas collection from Acrylipics now!

Most Stunning Books EVER

Well worth the price and wait! A must have for the avid collector or as a gift. Everything screams quality about these books. The dust jackets and sprayed edges are too beautiful for words. And the custom box they shipped in, come on! I normally toss boxes, but I can't part with them! Gorgeous page overlays as well. Quick shipping. BUY IT NOW!

SLOW shipping

I ordered the 2nd half of the book overlays for my daughter on 12/7. Today is 12/20 and the order IS STILL unfulfilled! THIRTEEN days! These were to be a Christmas gift for my daughter. Now it doesn't look like they’re going to make it on time. Unfortunately I am going to be forced to scramble for another gift and just return them once the whole set arrives. For the price, I am pretty sure that you can make sure that a customer doesn’t have to wait 2 weeks for an order to be fulfilled. If these dont arrive for Christmas, i will return them and will NOT buy from you again! Disappointed!!

Hi Cheryl,

Thank you for your feedback! One of our dedicated customer service team members has already reached out via email to address this concern. Your patience and understanding are truly valued.

Thank you!

The AcryliPics Team

ACOTAR & CC Bundle

My husband got me these as an early Christmas gift! I absolutely LOVE them. They are more stunning in person with the vibrant colors and gorgeous foiling. Absolutely beautiful artwork. They look right at home next to the TOG set. 🩶

The most gorgeous books I have ever gotten. Thank you so so much

Gorgeous

I’m obsessed with these! The colors on both are so gorgeous and I just keep staring at them!

Stunning!!

Absolutely gorgeous! I almost didn’t take them out of the box. I will definitely be ordering the TOG set for my birthday in February!!

Stunning!!!

Absolutely gorgeous! I almost didn’t want to take them out of the box. I will definitely be buying the TOG set for my bday in February! 🥰

Bundle 2: RAINBOW ACOTAR & CRESCENT CITY (46 ACOTAR OVERLAYS INCLUDED)- Special Edition Series - BATCH 2: SHIPS AFTER CHRISTMAS

Bundle 2: RAINBOW ACOTAR & CRESCENT CITY (46 ACOTAR OVERLAYS INCLUDED)- Special Edition Series - BATCH 2: SHIPS AFTER CHRISTMAS

Beautiful additions to collection

Love my rainbow edition ACOTAR and Crescent City books 🥰 they’re gorgeous!

Amazing!

They are GORGEOUS! I love them! The quality and art is out of this world.

Probably the most beautiful books I own

These deserve 5 stars because they are just perfection. The only reason I gave 4 stars was due to the fact test the Crescent City set had some minor damage to its box and one of the corners of one book. The box it was shipped in was in perfect condition when it arrived but the box that set of books was in inside the shipping box was damaged which leads me to believe it was damaged before shipping. The corner of the box looked like it had either been dropped or shoved against something before shipping. No damage on the outside of the shipping box at all so I can't see how it happened in shipping. Because the book had just a small bend in one corner I didn't make a big deal out of it and ask for a replacement but I definitely think for as nice of books that they are and as expensive as they are they should be handled with extra care in pre shipping. Other then that they are just perfect and go amazing next to my TOG editions from this same company. I've never had a complaint about anything I've gotten from them so I do feel bad mentioning it but I do think it should be known to the company that maybe a little extra easy handling would be appreciated by the buyer. The attention to detail on the books themselves and all the way down to the box they come in is better then any other companies I've ever purchased from. They just think of so many fun details like the mer city at the bottom of the sprayed edges of the CC set and the sky on the top part. Fantastic books

Beautiful

Stunning books. They were packaged well and they are in special boxes. The edges on both sets of books are gorgeous. I adore my ACOTAR books they are stunning. Crescent city came with overlays and reversible dust jackets which is great. The only downside is two of my crescent city dust jackets arrived ripped but they are really worth the money and they do get shipped with care. ACOTAR arrived perfectly as did my previous order of TOG

The quality and care that goes into these boxes is insane! They're absolutely stunning!! 😍😍

Beautiful!

I absolutely love the art on these books. The cover pages and the printed edges are just beautiful!